Dematting brush
RETURN & REFUND POLICY
We want you to be absolutely delighted with your dematting brush! Here's our straightforward policy regarding returns and exchanges for your new pet grooming essential:
Easy Returns & Exchanges for Your Dematting Brush
We happily accept returns and exchanges for your dematting brush for dogs and dematting brush for cats.
- Contact us within: 7 days of delivery to initiate a return or exchange for your professional dematting tool.
- Ship items back within: 14 days of delivery. Make sure your pet dematter is sent back within this timeframe.
Cancellations
We don't accept cancellations. However, if you have any issues with your order for our effective dematting brush, please don't hesitate to contact us. We're here to help you get the best grooming experience for your matted pet.
Non-Returnable Items
Due to the nature of certain products, the following items can't be returned or exchanged, unless they arrive damaged or defective:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)1
- Sale items
Return Conditions
Buyers are responsible for return postage costs for the dematting brush. If the item isn't returned in its original condition, the buyer is responsible for any loss in value. We kindly ask that your dog dematting comb or cat dematting rake is returned in the condition it was received.
